Report abuse

Be warned, if you download a game from EA Games you are not entitled to a refund if it won't run. I downloaded the demo version of Command & Conquer 3 which ran fine on my Acer Aspire 5100 laptop. However, when I purchased the full game from their on line store, it wouldn't run. I contacted their help desk and 24 x hours later they advied me to re install, which I did, but this took another 24 x hours. Then they advised me to upgrade my video driver, which I did, but it made no difference. Then they advised me to switch off Vista user administrator restrictions which I did, it made no difference. All these interactions took 24 x hours to respond. Then a new "technical support" advisor told me to upgrade my video driver? At this point I replied saying that I had already tried that and it hadn't worked and I asked for re-fund. At this point they refered to the small print of their terms and conditions saying that "Unfortunately, as stated on the Terms of Sale for our website purchases: "There are no refunds for products or services purchased on our Websites. If you reside in the European Union and you purchase a product or service on one of our Websites, you have the right to withdraw from your purchase within fourteen calendar days, commencing on the day after the date of purchase (the "Cooling Off Period"). You will lose your right of withdrawal if you start downloading your product, or if the performance of our services has begun, before the end of the Cooling Off Period. Please note that if you purchase services from us, the performance of our services will begin immediately after you have received our purchase confirmation email."